Gaya APA

Mulyana, ., WARDANI, R, S. (2021). PENGARUH ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) TERHADAP CUSTOMER RETENTION . Semarang: FE UNISSULA.

Gaya MLA

Mulyana, ., WARDANI, RIZALDI, SYAHRUL. "PENGARUH ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) TERHADAP CUSTOMER RETENTION". Semarang: FE UNISSULA, 2021. Text.