Gaya APA

Payne, A, . (2001). The Essence Of Service Marketing; Pemasaran Jasa (Edisi 1, buku 1). UK: ANDI.

Gaya MLA

Payne, Andrian, . "The Essence Of Service Marketing; Pemasaran Jasa". Edisi 1, buku 1 UK: ANDI, 2001. Text.